Cita APA

 Buttle, F. (2015).  Customer relationship management: Concepts and technologies.  Routledge, Taylor & Francis.

Citación estilo Chicago

 Buttle, Francis.  Customer Relationship Management: Concepts and Technologies.  Routledge, Taylor & Francis, 2015.

Cita MLA

 Buttle, Francis.  Customer Relationship Management: Concepts and Technologies.  Routledge, Taylor & Francis, 2015.

Precaución: Estas citas no son 100% exactas.