Style de citation APA

 Buttle, F. (2015).  Customer relationship management: Concepts and technologies.  Routledge, Taylor & Francis.

Style de citation Chicago

 Buttle, Francis.  Customer Relationship Management: Concepts and Technologies.  Routledge, Taylor & Francis, 2015.

Style de citation MLA

 Buttle, Francis.  Customer Relationship Management: Concepts and Technologies.  Routledge, Taylor & Francis, 2015.

Attention : ces citations peuvent ne pas être correctes à 100%.