Dyche'', J. (2010). Cẩm nang quản lý mối quan hệ khách hàng = The CRM handbook: A Business guide to customer relationship management. Tổng hợp Tp. Hồ Chí Minh.
শিকাগো স্টাইলে সাইটেশনDyche'', Jill. Cẩm Nang Quản Lý Mối Quan Hệ Khách Hàng = The CRM Handbook: A Business Guide to Customer Relationship Management. Tổng hợp Tp. Hồ Chí Minh, 2010.
এমএলএ সাইটেশনDyche'', Jill. Cẩm Nang Quản Lý Mối Quan Hệ Khách Hàng = The CRM Handbook: A Business Guide to Customer Relationship Management. Tổng hợp Tp. Hồ Chí Minh, 2010.
সতর্কবাণী: সাইটেশন সবসময় 100% নির্ভুল হতে পারে না.