Cita APA

 Heil, G. (2006).  Employee management and customer service in the retail industry.  Wiley.

Chicago Style Citation

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

Cita MLA

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

Atenció: Aquestes cites poden no estar 100% correctes.