Dyfyniad APA

 Heil, G. (2006).  Employee management and customer service in the retail industry.  Wiley.

Dyfyniad Arddull Chicago

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

Dyfyniad MLA

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

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