APA Zitierstil

 Heil, G. (2006).  Employee management and customer service in the retail industry.  Wiley.

Chicago Zitierstil

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

MLA Zitierstil

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.