APA Citation

 Heil, G. (2006).  Employee management and customer service in the retail industry.  Wiley.

Chicago Style Citation

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

MLA Citation

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

Warning: These citations may not always be 100% accurate.