Cita APA

 Heil, G. (2006).  Employee management and customer service in the retail industry.  Wiley.

Citación estilo Chicago

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

Cita MLA

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

Precaución: Estas citas no son 100% exactas.