Style de citation APA

 Heil, G. (2006).  Employee management and customer service in the retail industry.  Wiley.

Style de citation Chicago

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

Style de citation MLA

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

Attention : ces citations peuvent ne pas être correctes à 100%.