APA Citatie

 Heil, G. (2006).  Employee management and customer service in the retail industry.  Wiley.

Chicago Style citaat

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

MLA citatie

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

Let op: Deze citaties zijn niet altijd 100% accuraat.