APA Цитирование

 Heil, G. (2006).  Employee management and customer service in the retail industry.  Wiley.

Chicago-стиль цитирования

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

MLA-цитирование

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.