APA-referens

 Heil, G. (2006).  Employee management and customer service in the retail industry.  Wiley.

Chicago-stil citat

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

MLA-referens

 Heil, Gary.  Employee Management and Customer Service in the Retail Industry.  Wiley, 2006.

Varning: dessa hänvisningar är inte alltid fullständigt riktiga.