Baker, R. J. (2006). Measure what matters to customers: Using key predictive indicators. Wiley.
Chicago ZitierstilBaker, Ronald J. Measure What Matters to Customers: Using Key Predictive Indicators. Wiley, 2006.
MLA ZitierstilBaker, Ronald J. Measure What Matters to Customers: Using Key Predictive Indicators. Wiley, 2006.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.