Baker, R. J. (2006). Measure what matters to customers: Using key predictive indicators. Wiley.
Chicago Style aipamenaBaker, Ronald J. Measure What Matters to Customers: Using Key Predictive Indicators. Wiley, 2006.
MLA aipamenaBaker, Ronald J. Measure What Matters to Customers: Using Key Predictive Indicators. Wiley, 2006.
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