Baker, R. J. (2006). Measure what matters to customers: Using key predictive indicators. Wiley.
Chicago Style citaatBaker, Ronald J. Measure What Matters to Customers: Using Key Predictive Indicators. Wiley, 2006.
MLA citatieBaker, Ronald J. Measure What Matters to Customers: Using Key Predictive Indicators. Wiley, 2006.
Let op: Deze citaties zijn niet altijd 100% accuraat.