Cita APA

 Baker, R. J. (2006).  Measure what matters to customers: Using key predictive indicators.  Wiley.

Chicago Style Citation

 Baker, Ronald J.  Measure What Matters to Customers: Using Key Predictive Indicators.  Wiley, 2006.

Cita MLA

 Baker, Ronald J.  Measure What Matters to Customers: Using Key Predictive Indicators.  Wiley, 2006.

Atenció: Aquestes cites poden no estar 100% correctes.