APA Citation

 Baker, R. J. (2006).  Measure what matters to customers: Using key predictive indicators.  Wiley.

Trích dẫn kiểu Chicago

 Baker, Ronald J.  Measure What Matters to Customers: Using Key Predictive Indicators.  Wiley, 2006.

MLA Citation

 Baker, Ronald J.  Measure What Matters to Customers: Using Key Predictive Indicators.  Wiley, 2006.

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