The Role of Servicescape and Social Interaction Towards the Experience of Customers and Employees in the Café Setting. A Study in Vietnam

Mã QR

The Role of Servicescape and Social Interaction Towards the Experience of Customers and Employees in the Café Setting. A Study in Vietnam

Chapter 1.Introduction; Chapter 2.Experiential marketing and service experience; Chapter 3.Service environment; ...

Đã lưu trong:

Chi tiết về thư mục
Tác giả chính:	Tran Xuan Quynh
Ngôn ngữ:	eng
Truy cập trực tuyến:	https://dlib.udn.vn/module/chi-tiet-sach?RecordID=3011
Các nhãn:	Thêm thẻ Không có thẻ, Là người đầu tiên thẻ bản ghi này!

Thư viện lưu trữ:	Trung tâm Công nghệ thông tin và Học liệu số, Đại học Đà Nẵng

Những quyển sách tương tự

Roles of customer experience toward customer satisfaction in the beauty industry
Bỡi: Le, Thi Hai Van
Được phát hành: (2023)

Servicescape and customer behavioral intentions – A study in the aviation sector
Bỡi: Nguyễn, Văn Anh, et al.
Được phát hành: (2024)

Frame conflict and social inequality in the workplace : Professional and local discourse struggles in employee/customer interactions /
Bỡi: Prego-Vazquez, Gabriela.

Servicescape in Delivering Values to Customer to Enhance Service Quality and Behavioural Intention
Bỡi: Nguyễn, Văn Anh, et al.
Được phát hành: (2022)

An integrated model of physical, social, and intelligent servicescapes: proposing a framework for customer perception and behavior in smart amusement parks
Bỡi: Nguyễn, Thanh Tùng, et al.
Được phát hành: (2025)

The effect of servicescape to service quality and customer behavioral intention – An evidence in Viet Nam market
Bỡi: Nguyễn, Văn Anh, et al.
Được phát hành: (2024)

Customer mistreatment and employees’ extra-role performance: A goal failure perspective
Bỡi: Tam, Do Uyen
Được phát hành: (2025)

The impact of Customer Mistreatment on Airport Frontline Employees’ Extra-Role Performance and Turnover Intention: The Mediating Role of Rumination
Bỡi: Do, Uyen Tam, et al.
Được phát hành: (2025)

Factors affecting customer experience in using digital banking, study in Vietnam
Bỡi: Thu, Thuy, et al.
Được phát hành: (2025)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
Bỡi: Nguyen, Le Ngoc Tram, et al.
Được phát hành: (2022)

The effect of servicescape on service quality and customer behavioral intention–An evidence in coffeeshop service in Viet Nam market
Bỡi: Nguyễn, Văn Anh, et al.
Được phát hành: (2022)

The employee experience :
Bỡi: Maylett, Tracy
Được phát hành: (2017)

Employees first, customers second
Bỡi: Nayar, Vineet

Analyzing The Role Of Brand Image And Customer Experience In Customer Loyalty Of The Coffee Industry In Buon Ma Thuot
Bỡi: Van, Thi Lien
Được phát hành: (2022)

Customer orientation: the interactive effect of role clarity and learning goal orientation
Bỡi: Templer, Klaus J., et al.
Được phát hành: (2023)

Experiential Marketing: Case Studies in Customer Experience
Bỡi: Wided, Batat
Được phát hành: (2023)

Investigating the Role of Brand Image and Customer Experience in the F&B Industry in Danang
Bỡi: Nguyen, Le Ngoc Tram, et al.
Được phát hành: (2024)

The relationship of corporate social responsibility to customer loyalty-A study in Vietnam market
Bỡi: Nguyễn, Thị Phương Thảo, et al.
Được phát hành: (2022)

The relationship of corporate social responsibility to customer loyalty-A study in Vietnam market
Bỡi: Nguyễn, Văn Anh, et al.
Được phát hành: (2024)

Transformational leadership, customer citizenship behavior, employee intrinsic motivation, and employee creativity
Bỡi: Minh-Duc, Le, et al.
Được phát hành: (2023)

THE RELATIONSHIP BETWEEN GAMIFICATION MARKETING AND GEN Z SUSTAINABLE DECISION: ROLE OF CUSTOMER EXPERIENCE
Bỡi: Hoa, Thi Hoang, et al.
Được phát hành: (2025)

The employee experience : how to attract talent, retain top performers, and drive results /
Bỡi: Maylett, Tracy,, et al.
Được phát hành: (2017)

Employee management and customer service in the retail industry
Bỡi: Heil, Gary
Được phát hành: (2006)

Employee management and customer service in the retail industry
Bỡi: Heil, Gary
Được phát hành: (2006)

Exploring the customer experience of Vietnam Airlines via sentiment analysis
Bỡi: Ton, Nguyen Trong Hien
Được phát hành: (2025)

Implementation of Social Security for Employees Following the Theory of Sharing Social Responsibility at Enterprises in Vietnam
Bỡi: Bui, Thi Thu Ha, et al.
Được phát hành: (2025)

Antecedents of intention and usage toward customers’ mobile commerce: Evidence in Vietnam
Bỡi: Sang Lin Han, et al.
Được phát hành: (2022)

FACTORS IMPACT ON CUSTOMERS’INTENTION AND USAGE TOWARDS MOBILE COMMERCE IN VIETNAM
Bỡi: Nguyễn, Văn Anh, et al.
Được phát hành: (2022)

Quantitative study on the impact of perceived corporate social responsibility on employee performance at plant protection companies in the Mekong Delta, Vietnam
Bỡi: Nguyễn, Thị Phương Thảo, et al.
Được phát hành: (2025)

The role of perceived value and customer trust in the engagement of client: a case study at VietNam smart city ( VNSC )
Bỡi: Hoang, Thi Hanh
Được phát hành: (2022)

Role of Social Insurance in Assurance of Social Security in Vietnam
Bỡi: DANG, NGUYEN ANH
Được phát hành: (2024)

The role of foreign employees in the Meiji era in Japan
Bỡi: Noboru, Umetani
Được phát hành: (1971)

Customer experience for dummies
Bỡi: Barnes, Roy
Được phát hành: (2015)

Customer experience for dummies
Bỡi: Barnes, Roy A.
Được phát hành: (2015)

Customer experience for dummies /
Bỡi: Barnes, Roy A.,, et al.
Được phát hành: (2015)

Customer experience for dummies
Bỡi: Barnes, Roy A
Được phát hành: (2015)

Customer Experience for Dummies
Bỡi: Roy, Barnes, et al.
Được phát hành: (2023)

Customer Experience Analytics
Bỡi: Akin, Arikan
Được phát hành: (2025)

A study of the impact of gamification on customer experience in online shopping environments
Bỡi: Pham, Thi Tu Anh
Được phát hành: (2022)

Customer purchase intention towards agricultural products on Vietnam online retail platforms
Bỡi: Hoang, Dam Luong Thuy, et al.
Được phát hành: (2025)