A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

This study aims at analyzing pragmatic features in English responses by hospitality businesses to negative feedback of customers. The investigation follows two theories which are Brown & Levison’s (1987) politeness theory and Leech’s (1983) politeness principle. The data of the study was retriev...

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Bibliographic Details
Main Author: Nguyen Thanh Binh
Other Authors: ThS. Phạm Thị Ca Dao
Format: sinhviennckh
Language:Vietnamese
Published: Trường Đại học Ngoại ngữ, Đại học Đà Nẵng 2024
Subjects:
response
negative feedback
online complaint
complaint
hospitality
pragmatic features
politeness principle
politeness strategy
Online Access:https://data.ufl.udn.vn/handle/UFL/945
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Institutions: Trường Đại học Ngoại ngữ - Đại học Đà Nẵng

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https://data.ufl.udn.vn/handle/UFL/945

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