A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

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A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

This study aims at analyzing pragmatic features in English responses by hospitality businesses to negative feedback of customers. The investigation follows two theories which are Brown & Levison’s (1987) politeness theory and Leech’s (1983) politeness principle. The data of the study was retriev...

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Bibliografiske detaljer
Hovedforfatter:	Nguyen Thanh Binh
Andre forfattere:	ThS. Phạm Thị Ca Dao
Format:	sinhviennckh
Sprog:	Vietnamese
Udgivet:	Trường Đại học Ngoại ngữ, Đại học Đà Nẵng 2024
Fag:	response negative feedback online complaint complaint hospitality pragmatic features politeness principle politeness strategy
Online adgang:	https://data.ufl.udn.vn/handle/UFL/945
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Thư viện lưu trữ:	Trường Đại học Ngoại ngữ - Đại học Đà Nẵng

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