A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

क्यूआर कोड

A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

This study aims at analyzing pragmatic features in English responses by hospitality businesses to negative feedback of customers. The investigation follows two theories which are Brown & Levison’s (1987) politeness theory and Leech’s (1983) politeness principle. The data of the study was retriev...

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में बचाया:

ग्रंथसूची विवरण
मुख्य लेखक:	Nguyen Thanh Binh
अन्य लेखक:	ThS. Phạm Thị Ca Dao
स्वरूप:	sinhviennckh
भाषा:	Vietnamese
प्रकाशित:	Trường Đại học Ngoại ngữ, Đại học Đà Nẵng 2024
विषय:	response negative feedback online complaint complaint hospitality pragmatic features politeness principle politeness strategy
ऑनलाइन पहुंच:	https://data.ufl.udn.vn/handle/UFL/945
टैग :	टैग जोड़ें कोई टैग नहीं, इस रिकॉर्ड को टैग करने वाले पहले व्यक्ति बनें!

Thư viện lưu trữ:	Trường Đại học Ngoại ngữ - Đại học Đà Nẵng

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