A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

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A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

This study aims at analyzing pragmatic features in English responses by hospitality businesses to negative feedback of customers. The investigation follows two theories which are Brown & Levison’s (1987) politeness theory and Leech’s (1983) politeness principle. The data of the study was retriev...

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Detaylı Bibliyografya
Yazar:	Nguyen Thanh Binh
Diğer Yazarlar:	ThS. Phạm Thị Ca Dao
Materyal Türü:	sinhviennckh
Dil:	Vietnamese
Baskı/Yayın Bilgisi:	Trường Đại học Ngoại ngữ, Đại học Đà Nẵng 2024
Konular:	response negative feedback online complaint complaint hospitality pragmatic features politeness principle politeness strategy
Online Erişim:	https://data.ufl.udn.vn/handle/UFL/945
Etiketler:	Etiketle Etiket eklenmemiş, İlk siz ekleyin!

Thư viện lưu trữ:	Trường Đại học Ngoại ngữ - Đại học Đà Nẵng

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