A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY
This study aims at analyzing pragmatic features in English responses by hospitality businesses to negative feedback of customers. The investigation follows two theories which are Brown & Levison’s (1987) politeness theory and Leech’s (1983) politeness principle. The data of the study was retriev...
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| 格式: | sinhviennckh |
| 語言: | Vietnamese |
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Trường Đại học Ngoại ngữ, Đại học Đà Nẵng
2024
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| 在線閱讀: | https://data.ufl.udn.vn/handle/UFL/945 |
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| Thư viện lưu trữ: | Trường Đại học Ngoại ngữ - Đại học Đà Nẵng |
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