A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

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A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

This study aims at analyzing pragmatic features in English responses by hospitality businesses to negative feedback of customers. The investigation follows two theories which are Brown & Levison’s (1987) politeness theory and Leech’s (1983) politeness principle. The data of the study was retriev...

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書誌詳細
第一著者:	Nguyen Thanh Binh
その他の著者:	ThS. Phạm Thị Ca Dao
フォーマット:	sinhviennckh
言語:	Vietnamese
出版事項:	Trường Đại học Ngoại ngữ, Đại học Đà Nẵng 2024
主題:	response negative feedback online complaint complaint hospitality pragmatic features politeness principle politeness strategy
オンライン･アクセス:	https://data.ufl.udn.vn/handle/UFL/945
タグ:	タグ追加タグなし, このレコードへの初めてのタグを付けませんか!

Thư viện lưu trữ:	Trường Đại học Ngoại ngữ - Đại học Đà Nẵng

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