A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

This study aims at analyzing pragmatic features in English responses by hospitality businesses to negative feedback of customers. The investigation follows two theories which are Brown & Levison’s (1987) politeness theory and Leech’s (1983) politeness principle. The data of the study was retriev...

وصف كامل

محفوظ في:

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Nguyen Thanh Binh
مؤلفون آخرون:	ThS. Phạm Thị Ca Dao
التنسيق:	sinhviennckh
اللغة:	Vietnamese
منشور في:	Trường Đại học Ngoại ngữ, Đại học Đà Nẵng 2024
الموضوعات:	response negative feedback online complaint complaint hospitality pragmatic features politeness principle politeness strategy
الوصول للمادة أونلاين:	https://data.ufl.udn.vn/handle/UFL/945
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!

Thư viện lưu trữ:	Trường Đại học Ngoại ngữ - Đại học Đà Nẵng

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A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

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