A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

This study aims at analyzing pragmatic features in English responses by hospitality businesses to negative feedback of customers. The investigation follows two theories which are Brown & Levison’s (1987) politeness theory and Leech’s (1983) politeness principle. The data of the study was retriev...

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מחבר ראשי:	Nguyen Thanh Binh
מחברים אחרים:	ThS. Phạm Thị Ca Dao
פורמט:	sinhviennckh
שפה:	Vietnamese
יצא לאור:	Trường Đại học Ngoại ngữ, Đại học Đà Nẵng 2024
נושאים:	response negative feedback online complaint complaint hospitality pragmatic features politeness principle politeness strategy
גישה מקוונת:	https://data.ufl.udn.vn/handle/UFL/945
תגים:	הוספת תג אין תגיות, היה/י הראשונ/ה לתייג את הרשומה!

Thư viện lưu trữ:	Trường Đại học Ngoại ngữ - Đại học Đà Nẵng

היה/י הראשונ/ה לכתוב הערה!

A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

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