A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

This study aims at analyzing pragmatic features in English responses by hospitality businesses to negative feedback of customers. The investigation follows two theories which are Brown & Levison’s (1987) politeness theory and Leech’s (1983) politeness principle. The data of the study was retriev...

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Главный автор:	Nguyen Thanh Binh
Другие авторы:	ThS. Phạm Thị Ca Dao
Формат:	sinhviennckh
Язык:	Vietnamese
Опубликовано:	Trường Đại học Ngoại ngữ, Đại học Đà Nẵng 2024
Предметы:	response negative feedback online complaint complaint hospitality pragmatic features politeness principle politeness strategy
Online-ссылка:	https://data.ufl.udn.vn/handle/UFL/945
Метки:	Добавить метку Нет меток, Требуется 1-ая метка записи!

Thư viện lưu trữ:	Trường Đại học Ngoại ngữ - Đại học Đà Nẵng

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A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

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