A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

This study aims at analyzing pragmatic features in English responses by hospitality businesses to negative feedback of customers. The investigation follows two theories which are Brown & Levison’s (1987) politeness theory and Leech’s (1983) politeness principle. The data of the study was retriev...

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Bibliografiska uppgifter
Huvudupphovsman:	Nguyen Thanh Binh
Övriga upphovsmän:	ThS. Phạm Thị Ca Dao
Materialtyp:	sinhviennckh
Språk:	Vietnamese
Publicerad:	Trường Đại học Ngoại ngữ, Đại học Đà Nẵng 2024
Ämnen:	response negative feedback online complaint complaint hospitality pragmatic features politeness principle politeness strategy
Länkar:	https://data.ufl.udn.vn/handle/UFL/945
Taggar:	Lägg till en tagg Inga taggar, Lägg till första taggen!

Thư viện lưu trữ:	Trường Đại học Ngoại ngữ - Đại học Đà Nẵng

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A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

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