A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

This study aims at analyzing pragmatic features in English responses by hospitality businesses to negative feedback of customers. The investigation follows two theories which are Brown & Levison’s (1987) politeness theory and Leech’s (1983) politeness principle. The data of the study was retriev...

Descripción completa

Guardado en:
Detalles Bibliográficos
Autor principal: Nguyen Thanh Binh
Otros Autores: ThS. Phạm Thị Ca Dao
Formato: sinhviennckh
Lenguaje:Vietnamese
Publicado: Trường Đại học Ngoại ngữ, Đại học Đà Nẵng 2024
Materias:
response
negative feedback
online complaint
complaint
hospitality
pragmatic features
politeness principle
politeness strategy
Acceso en línea:https://data.ufl.udn.vn/handle/UFL/945
Etiquetas: Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
Thư viện lưu trữ: Trường Đại học Ngoại ngữ - Đại học Đà Nẵng

Internet

https://data.ufl.udn.vn/handle/UFL/945

Ejemplares similares