A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

A STUDY ON PRAGMATIC FEATURES IN ENGLISH RESPONSES TO NEGATIVE FEEDBACK OF CUSTOMERS IN HOSPTALITY

This study aims at analyzing pragmatic features in English responses by hospitality businesses to negative feedback of customers. The investigation follows two theories which are Brown & Levison’s (1987) politeness theory and Leech’s (1983) politeness principle. The data of the study was retriev...

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Gorde:
Xehetasun bibliografikoak
Egile nagusia: Nguyen Thanh Binh
Beste egile batzuk: ThS. Phạm Thị Ca Dao
Formatua: sinhviennckh
Hizkuntza:Vietnamese
Argitaratua: Trường Đại học Ngoại ngữ, Đại học Đà Nẵng 2024
Gaiak:
response
negative feedback
online complaint
complaint
hospitality
pragmatic features
politeness principle
politeness strategy
Sarrera elektronikoa:https://data.ufl.udn.vn/handle/UFL/945
Etiketak: Etiketa erantsi
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Thư viện lưu trữ: Trường Đại học Ngoại ngữ - Đại học Đà Nẵng

Internet

https://data.ufl.udn.vn/handle/UFL/945

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