Don, P., & Martha, R. (2023). Managing Customer Experience and Relationships: A Strategic Framework (Third Edition). Wiley.
Chicago ZitierstilDon, Peppers, und Rogers Martha. Managing Customer Experience and Relationships: A Strategic Framework (Third Edition). Wiley, 2023.
MLA ZitierstilDon, Peppers, und Rogers Martha. Managing Customer Experience and Relationships: A Strategic Framework (Third Edition). Wiley, 2023.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.