Don, P., & Martha, R. (2023). Managing Customer Experience and Relationships: A Strategic Framework (Third Edition). Wiley.
Chicago-стиль цитированияDon, Peppers, và Rogers Martha. Managing Customer Experience and Relationships: A Strategic Framework (Third Edition). Wiley, 2023.
MLA-цитированиеDon, Peppers, và Rogers Martha. Managing Customer Experience and Relationships: A Strategic Framework (Third Edition). Wiley, 2023.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.