Francis, B., & Stan, M. (2023). Customer Relationship Management: Concepts and Technologies (Fourth Edition). Routledge Taylor & Francis Group.
استشهاد بنمط شيكاغوFrancis, Buttle, و Maklan Stan. Customer Relationship Management: Concepts and Technologies (Fourth Edition). Routledge Taylor & Francis Group, 2023.
MLA استشهادFrancis, Buttle, و Maklan Stan. Customer Relationship Management: Concepts and Technologies (Fourth Edition). Routledge Taylor & Francis Group, 2023.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.