Francis, B., & Stan, M. (2023). Customer Relationship Management: Concepts and Technologies (Fourth Edition). Routledge Taylor & Francis Group.
Chicago ZitierstilFrancis, Buttle, und Maklan Stan. Customer Relationship Management: Concepts and Technologies (Fourth Edition). Routledge Taylor & Francis Group, 2023.
MLA ZitierstilFrancis, Buttle, und Maklan Stan. Customer Relationship Management: Concepts and Technologies (Fourth Edition). Routledge Taylor & Francis Group, 2023.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.