Francis, B., & Stan, M. (2023). Customer Relationship Management: Concepts and Technologies (Fourth Edition). Routledge Taylor & Francis Group.
Παραπομπή Chicago StyleFrancis, Buttle, και Maklan Stan. Customer Relationship Management: Concepts and Technologies (Fourth Edition). Routledge Taylor & Francis Group, 2023.
Παραπομπή MLAFrancis, Buttle, και Maklan Stan. Customer Relationship Management: Concepts and Technologies (Fourth Edition). Routledge Taylor & Francis Group, 2023.
Πρόσοχή: Οι παραπομπές μπορεί να μην είναι 100% ακριβείς.