Citação norma APA

Francis, B., & Stan, M. (2023). Customer Relationship Management: Concepts and Technologies (Fourth Edition). Routledge Taylor & Francis Group.

Citação norma Chicago

Francis, Buttle, e Maklan Stan. Customer Relationship Management: Concepts and Technologies (Fourth Edition). Routledge Taylor & Francis Group, 2023.

Citação norma MLA

Francis, Buttle, e Maklan Stan. Customer Relationship Management: Concepts and Technologies (Fourth Edition). Routledge Taylor & Francis Group, 2023.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.