Francis, B., & Stan, M. (2023). Customer Relationship Management: Concepts and Technologies (Fourth Edition). Routledge Taylor & Francis Group.
Chicago-стиль цитированияFrancis, Buttle, và Maklan Stan. Customer Relationship Management: Concepts and Technologies (Fourth Edition). Routledge Taylor & Francis Group, 2023.
MLA-цитированиеFrancis, Buttle, và Maklan Stan. Customer Relationship Management: Concepts and Technologies (Fourth Edition). Routledge Taylor & Francis Group, 2023.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.