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The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting /

The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting /

ανά Weber, Karin.

Άλλοι συγγραφείς: “...Sparks, Beverley....”

Thư viện lưu trữ: Thư viện Trường Đại học Đà Lạt