APA citiranje

Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2006). Services marketing: Integrating customer focus across the firm (4th ed.). Boston: McGraw-Hill/Irwin.

Trích dẫn kiểu Chicago

Zeithaml, Valarie A., Mary Jo Bitner, và Dwayne D. Gremler. Services Marketing: Integrating Customer Focus Across the Firm. 4th ed. Boston: McGraw-Hill/Irwin, 2006.

MLA citiranje

Zeithaml, Valarie A., Mary Jo Bitner, và Dwayne D. Gremler. Services Marketing: Integrating Customer Focus Across the Firm. 4th ed. Boston: McGraw-Hill/Irwin, 2006.