Harris, E. K. (2000). Customer service: A practical approach (2nd ed.). Upper Saddle River, N.J.: Prentice Hall.
Style de citation ChicagoHarris, Elaine K. Customer Service: A Practical Approach. 2nd ed. Upper Saddle River, N.J.: Prentice Hall, 2000.
Style de citation MLAHarris, Elaine K. Customer Service: A Practical Approach. 2nd ed. Upper Saddle River, N.J.: Prentice Hall, 2000.
Attention : ces citations peuvent ne pas être correctes à 100%.