Cita APA

Harris, E. K. (2000). Customer service: A practical approach (2nd ed.). Upper Saddle River, N.J.: Prentice Hall.

Chicago Style Citation

Harris, Elaine K. Customer Service: A Practical Approach. 2nd ed. Upper Saddle River, N.J.: Prentice Hall, 2000.

Cita MLA

Harris, Elaine K. Customer Service: A Practical Approach. 2nd ed. Upper Saddle River, N.J.: Prentice Hall, 2000.