Harris, E. K. (2000). Customer service: A practical approach (2nd ed.). Upper Saddle River, N.J.: Prentice Hall.
Trích dẫn kiểu ChicagoHarris, Elaine K. Customer Service: A Practical Approach. 2nd ed. Upper Saddle River, N.J.: Prentice Hall, 2000.
MLA引文Harris, Elaine K. Customer Service: A Practical Approach. 2nd ed. Upper Saddle River, N.J.: Prentice Hall, 2000.
警告：這些引文格式不一定是100％准確.