Hardman, L. S., & Albrecht, J. (1997). Interacting with clients and customers: A foot in the door. Melbourne: Addison Wesley Longman Australia.
Style de citation ChicagoHardman, Lee Sharon, et Jillian Albrecht. Interacting With Clients and Customers: A Foot in the Door. Melbourne: Addison Wesley Longman Australia, 1997.
Style de citation MLAHardman, Lee Sharon, et Jillian Albrecht. Interacting With Clients and Customers: A Foot in the Door. Melbourne: Addison Wesley Longman Australia, 1997.
Attention : ces citations peuvent ne pas être correctes à 100%.