Hardman, L. S., & Albrecht, J. (1997). Interacting with clients and customers: A foot in the door. Melbourne: Addison Wesley Longman Australia.
シカゴスタイル引用形Hardman, Lee Sharon, , Jillian Albrecht. Interacting With Clients and Customers: A Foot in the Door. Melbourne: Addison Wesley Longman Australia, 1997.
MLA引用形式Hardman, Lee Sharon, , Jillian Albrecht. Interacting With Clients and Customers: A Foot in the Door. Melbourne: Addison Wesley Longman Australia, 1997.
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