Hardman, L. S., & Albrecht, J. (1997). Interacting with clients and customers: A foot in the door. Melbourne: Addison Wesley Longman Australia.
Chicago-стиль цитированияHardman, Lee Sharon, và Jillian Albrecht. Interacting With Clients and Customers: A Foot in the Door. Melbourne: Addison Wesley Longman Australia, 1997.
MLA-цитированиеHardman, Lee Sharon, và Jillian Albrecht. Interacting With Clients and Customers: A Foot in the Door. Melbourne: Addison Wesley Longman Australia, 1997.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.