Cita APA

Irons, K. (1997). The world of superservice: Creating profit through a passion for customer service. Harlow: Addison-Wesley.

Citación estilo Chicago

Irons, Ken. The World of Superservice: Creating Profit Through a Passion for Customer Service. Harlow: Addison-Wesley, 1997.

Cita MLA

Irons, Ken. The World of Superservice: Creating Profit Through a Passion for Customer Service. Harlow: Addison-Wesley, 1997.