Irons, K. (1997). The world of superservice: Creating profit through a passion for customer service. Harlow: Addison-Wesley.
Chicago Style CitationIrons, Ken. The World of Superservice: Creating Profit Through a Passion for Customer Service. Harlow: Addison-Wesley, 1997.
Cita MLAIrons, Ken. The World of Superservice: Creating Profit Through a Passion for Customer Service. Harlow: Addison-Wesley, 1997.
Atenció: Aquestes cites poden no estar 100% correctes.