APA ציטוט

Irons, K. (1997). The world of superservice: Creating profit through a passion for customer service. Harlow: Addison-Wesley.

Trích dẫn kiểu Chicago

Irons, Ken. The World of Superservice: Creating Profit Through a Passion for Customer Service. Harlow: Addison-Wesley, 1997.

ציטוט MLA

Irons, Ken. The World of Superservice: Creating Profit Through a Passion for Customer Service. Harlow: Addison-Wesley, 1997.