APA Citatie

Irons, K. (1997). The world of superservice: Creating profit through a passion for customer service. Harlow: Addison-Wesley.

Chicago Style citaat

Irons, Ken. The World of Superservice: Creating Profit Through a Passion for Customer Service. Harlow: Addison-Wesley, 1997.

MLA citatie

Irons, Ken. The World of Superservice: Creating Profit Through a Passion for Customer Service. Harlow: Addison-Wesley, 1997.

Let op: Deze citaties zijn niet altijd 100% accuraat.