APA引用形式

Irons, K. (1997). The world of superservice: Creating profit through a passion for customer service. Harlow: Addison-Wesley.

シカゴスタイル引用形

Irons, Ken. The World of Superservice: Creating Profit Through a Passion for Customer Service. Harlow: Addison-Wesley, 1997.

MLA引用形式

Irons, Ken. The World of Superservice: Creating Profit Through a Passion for Customer Service. Harlow: Addison-Wesley, 1997.

警告: この引用は必ずしも正確ではありません.