Style de citation APA

Naumann, E., & Giel, K. (1995). Customer satisfaction measurement and management: Using the voice of the customer. Cincinnati, Ohio: Thomson Executive Press.

Style de citation Chicago

Naumann, Earl, et Kathleen Giel. Customer Satisfaction Measurement and Management: Using the Voice of the Customer. Cincinnati, Ohio: Thomson Executive Press, 1995.

Style de citation MLA

Naumann, Earl, et Kathleen Giel. Customer Satisfaction Measurement and Management: Using the Voice of the Customer. Cincinnati, Ohio: Thomson Executive Press, 1995.

Attention : ces citations peuvent ne pas être correctes à 100%.