Citazione APA

Naumann, E., & Giel, K. (1995). Customer satisfaction measurement and management: Using the voice of the customer. Cincinnati, Ohio: Thomson Executive Press.

Stile di citazione Chicago

Naumann, Earl, e Kathleen Giel. Customer Satisfaction Measurement and Management: Using the Voice of the Customer. Cincinnati, Ohio: Thomson Executive Press, 1995.

Citazione MLA

Naumann, Earl, e Kathleen Giel. Customer Satisfaction Measurement and Management: Using the Voice of the Customer. Cincinnati, Ohio: Thomson Executive Press, 1995.

Attenzione: Queste citazioni potrebbero non essere precise al 100%.