APA Zitierstil

Naumann, E., & Giel, K. (1995). Customer satisfaction measurement and management: Using the voice of the customer. Cincinnati, Ohio: Thomson Executive Press.

Chicago Zitierstil

Naumann, Earl, und Kathleen Giel. Customer Satisfaction Measurement and Management: Using the Voice of the Customer. Cincinnati, Ohio: Thomson Executive Press, 1995.

MLA Zitierstil

Naumann, Earl, und Kathleen Giel. Customer Satisfaction Measurement and Management: Using the Voice of the Customer. Cincinnati, Ohio: Thomson Executive Press, 1995.

Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.