Naumann, E., & Giel, K. (1995). Customer satisfaction measurement and management: Using the voice of the customer. Cincinnati, Ohio: Thomson Executive Press.
Stile di citazione ChicagoNaumann, Earl, e Kathleen Giel. Customer Satisfaction Measurement and Management: Using the Voice of the Customer. Cincinnati, Ohio: Thomson Executive Press, 1995.
Citazione MLANaumann, Earl, e Kathleen Giel. Customer Satisfaction Measurement and Management: Using the Voice of the Customer. Cincinnati, Ohio: Thomson Executive Press, 1995.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.