Richardson, T. L. (1997). Total quality management. Albany, N.Y.: Delmar.
Trích dẫn kiểu ChicagoRichardson, Terry L. Total Quality Management. Albany, N.Y.: Delmar, 1997.
MLA引文Richardson, Terry L. Total Quality Management. Albany, N.Y.: Delmar, 1997.
警告：這些引文格式不一定是100％准確.