Total quality management /

Introduction to change: history lessons in pursuing quality; the challenge of change; world quest for quality. The total quality system: the quality imperative and quest; quality as a philosophy. Steps to implementation of TQM: strategies for total quality management; preparation and planning phases...

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Bibliografische gegevens
Hoofdauteur: Richardson, Terry L.
Formaat: Boek
Taal:English
Gepubliceerd in: Albany, N.Y. : Delmar, 1997.
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