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Dyfyniad Arddull ChicagoShaw, Colin. Revolutionize Your Customer Experience. New York, N.Y: Palgrave Macmillan, 2005.
Dyfyniad MLAShaw, Colin. Revolutionize Your Customer Experience. New York, N.Y: Palgrave Macmillan, 2005.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.