Shaw, C. (2005). Revolutionize your customer experience. New York, N.Y: Palgrave Macmillan.
Chicago Style aipamenaShaw, Colin. Revolutionize Your Customer Experience. New York, N.Y: Palgrave Macmillan, 2005.
MLA aipamenaShaw, Colin. Revolutionize Your Customer Experience. New York, N.Y: Palgrave Macmillan, 2005.
Kontuz: berrikusi erreferentzia hauek erabili aurretik.