Shaw, C. (2005). Revolutionize your customer experience. New York, N.Y: Palgrave Macmillan.
Trích dẫn kiểu ChicagoShaw, Colin. Revolutionize Your Customer Experience. New York, N.Y: Palgrave Macmillan, 2005.
MLA CitationShaw, Colin. Revolutionize Your Customer Experience. New York, N.Y: Palgrave Macmillan, 2005.
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