APA Citatie

Freemantle, D. (1993). Incredible customer service: The final test. London: McGraw-Hill.

Chicago Style citaat

Freemantle, David. Incredible Customer Service: The Final Test. London: McGraw-Hill, 1993.

MLA citatie

Freemantle, David. Incredible Customer Service: The Final Test. London: McGraw-Hill, 1993.

Let op: Deze citaties zijn niet altijd 100% accuraat.