APA-referens

Freemantle, D. (1993). Incredible customer service: The final test. London: McGraw-Hill.

Chicago-stil citat

Freemantle, David. Incredible Customer Service: The Final Test. London: McGraw-Hill, 1993.

MLA-referens

Freemantle, David. Incredible Customer Service: The Final Test. London: McGraw-Hill, 1993.

Varning: dessa hänvisningar är inte alltid fullständigt riktiga.