Incredible customer service : The final test

It doesn't matter how good a company's products or prices are-these days, a company must also offer incredible customer service. Freemantle provides managers with steps to implement a top-flight customer service program that includes workshops, goal-setting, audit trails, weekly reviews, b...

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Hlavní autor: Freemantle, David
Médium: Kniha
Jazyk:Undetermined
Vydáno: London McGraw-Hill 1993
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ