Basu, R. (2004). Implementing quality: A practical guide to tools and techniques : enabling the power of operational excellence. Australia: Thomson.
Παραπομπή Chicago StyleBasu, Ron. Implementing Quality: A Practical Guide to Tools and Techniques : Enabling the Power of Operational Excellence. Australia: Thomson, 2004.
Παραπομπή MLABasu, Ron. Implementing Quality: A Practical Guide to Tools and Techniques : Enabling the Power of Operational Excellence. Australia: Thomson, 2004.
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